Question 1

Who qualifies for GetRefundFast?

Accepted Answer

Anyone who has e-filed a California state tax return, is expecting a refund, and is receiving their refund via direct deposit.

Question 2

Is this legal?

Accepted Answer

Yes. GetRefundFast is a call facilitation service that connects you to the California Franchise Tax Board (FTB) for identity verification. This is the same process any taxpayer can use to inquire about their refund status. We simply make it easier by handling the scheduling, connection, and providing step-by-step guidance during the call.

Question 3

How does this speed up my California refund?

Accepted Answer

When you e-file and your return is 'Accepted,' it enters a processing queue that can take several weeks. By connecting you to the FTB for identity verification, your return may be moved to expedited processing, which can result in your refund being deposited in as few as 7-10 business days. Results vary and processing times are ultimately determined by the FTB.

Question 4

What information do I need for the call?

Accepted Answer

You'll need information from your current year's tax return and your prior year's tax return. This typically includes your adjusted gross income, filing status, and other details the FTB uses to verify your identity and return.

Question 5

What if I miss my scheduled call?

Accepted Answer

No problem. Log into your dashboard and reschedule for another available time. There's no additional charge for rescheduling.

Question 6

Why use GetRefundFast instead of calling myself?

Accepted Answer

While any taxpayer can contact the FTB directly, navigating the process can be time-consuming and confusing. GetRefundFast handles the scheduling, connects you at your chosen time, and provides step-by-step guidance during the call so you don't have to figure it out on your own.

Question 7

What if my return has issues?

Accepted Answer

If issues are identified with your return during the verification process, the FTB representative will explain them to you and processing may not be expedited. We recommend only using GetRefundFast if you're confident your return is accurate. If processing cannot be expedited due to return issues, please contact our support team.

Question 8

Do you see my tax information?

Accepted Answer

No. We never see, store, or have access to your tax return information. All verification happens directly between you and the FTB representative. GetRefundFast facilitates the phone connection only.

Question 9

Can I get a refund if it doesn't work?

Accepted Answer

If we're unable to connect your call due to a technical issue on our end (such as a phone system failure or scheduling error), we'll provide a full refund of your service fee. Contact our support team at support@getrefundfast.com for assistance.

Frequently asked questions